Wednesday May 3, 2006
Board any MAS flight with an e-ticket by next year
By IAN YEE
KUALA LUMPUR: All Malaysia Airlines (MAS) flights will be completely ticketless by next year, including those booked through travel agents.
This follows the successful launch of the e-ticketing system for domestic and Malaysia-Singapore flights on Monday.
MAS assistant general manager for distribution Md Saat Abd Samad said there were no complaints from customers of the 2,250 e-tickets issued on the first day that brought in a revenue of RM500,000.
“This system is as convenient as booking tickets at our 39 ticketing offices, through our call centre or website.”
He said passengers only needed to bring their identity card and booking reference number to board an aircraft.
MAS expected to sell some 2.5 million e-tickets this year.
MAS said in a statement on Sunday that it was on schedule to meet International Air Transport Association's (IATA) requirement that all airlines fully implement the e-ticketing system by the end of next year.
Md Saat assured travel agents that MAS would implement IATA-compliant e-ticketing solutions for them next year.
He said MAS' ticketless system started in 1997 when purchases could be made through Maybank ATMs.
He said the current phase of e-ticketing took MAS 30 days to carry out.
Md Saat added that 1,250 employees were trained to use the system.
He said MAS was starting a direct debit system called FPX which would allow it to connect to many banks through a single channel.
“At the end of the day, the customers will be the biggest beneficiaries.
“They can now book online or through the call centre 24 hours a day, with flexible forms of payment.”